Payment and Delivery

1) By making a bank transfer or EFT (Electronic Funds Transfer)

You can make the payment to any of our Halkbank accounts (in Turkish Lira).

2) You can pay with your credit cards through our website.

You can make a single online payment with any credit card. For online payments, the amount will be charged to your credit card at the end of your order. In case of order cancellations due to possible order cancellations or stock issues, a refund will be made to your credit card within 3 business days.

3) Order Refund

In the event of order cancellation for any reason, Palmera Furniture will refund the product price to your account and/or credit card within three business days. However, you must provide your bank account information and/or credit card information accurately and completely to our company's finance officers.

4) Delivery

The delivery time for the products is 21 business days, as stated in the product details. You will be informed in case of any possible delivery delays.

To ensure smooth product delivery, please provide the address of your current location as the delivery address.

Your requests will be processed according to the delivery type you selected at the end of your order. Products will be brought to you from our nearest sales point in Kayseri, our company's headquarters.

You can discuss different delivery terms by consulting with our customer representative.

5) Payment Tracking

If the system is unable to complete the transaction due to any problem, the visitor is informed of this situation on the payment page.

If there is an error in the specified address and the order cannot be delivered, the customer who placed the order will be contacted.

The validity of the email address provided by our visitor is confirmed by an automated email sent after the order is processed.

We are responsible for the delivery not only to the customer but also to the bank whose credit card system we use.

Please pay attention!